Rarely, guests are not able to visit the USS Arizona Memorial unexpectedly. Most often, this is because of weather conditions but can sometimes be caused by problems with the shuttle boat or safety concerns. Whenever possible, we will inform you in advance if you will be unable to tour the USS Arizona Memorial. In some cases, guests will be able to take a boat ride near the memorial but not board it. If this happens, you will still be able to see the remains of the ship.
In the event that you are not able to visit the USS Arizona Memorial, there are several other attractions at Pearl Harbor that may interest you. The visitors center, museum exhibits, and shops are other great attractions.
In the event that the shuttle boat cannot take you to the USS Arizona Memorial, we do not offer refunds. The shuttle is run by the Navy and it is beyond our control whether or not it is able to operate on the day of your tour.